Privacy Policy for Luminera Analytics Ltd

Last Updated: 29/10/2024

1. Introduction

At Luminera Analytics Ltd (“Luminera,” “we,” “us,” or “our”), we are dedicated to respecting and protecting the privacy of our clients. This policy outlines our approach to handling data in a responsible and GDPR-compliant manner. It explains how we collect, use, store, and secure data in connection with our analytics, reporting, and process improvement services.

2. Data We Collect

Client-Specific Data

• Contact Information: Basic contact details such as names, phone numbers, email addresses, and job titles to facilitate communication and service delivery.

• Project Data: Client-specific data provided to Luminera for analysis, including operational data, workflows, and other relevant business information.

Analytics and Reporting Data

• Data Provided for Analysis: Business data shared specifically for reporting, data visualization, and process improvement. This may include sales data, financial data, or operational metrics, depending on the project scope.

3. Purpose of Data Collection

Luminera processes data to:

• Deliver and enhance data reporting, analysis, and process improvement services.

• Facilitate communication regarding project updates and deliverables.

• Conduct analyses aimed at identifying bottlenecks, improving processes, and generating meaningful insights.

• Comply with any legal or regulatory obligations related to our services.

4. Legal Basis for Processing Data

Under GDPR, Luminera processes data based on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to deliver agreed-upon services.

• Legitimate Interests: Processing is essential to provide our clients with high-quality analytics and improvement recommendations, while safeguarding data privacy and security.

• Consent: Where applicable, we obtain explicit consent, particularly for using data in marketing materials or case studies.

5. Data Storage and Security

• Storage Location: Data is securely stored on reputable cloud providers within the EU or UK, ensuring compliance with GDPR standards.

• Security Measures: We implement industry-standard security protocols, including encryption, access controls, and regular security audits, to protect data from unauthorized access, disclosure, or misuse.

• Retention Period: Data is retained only for the duration of the project and for an additional [number of months, e.g., 12 months] after project completion unless otherwise required by legal obligations.

6. Data Sharing and Confidentiality

Luminera respects the confidentiality of client data and will only share data under these specific circumstances:

• Trusted Service Providers: To deliver our services, we may use third-party tools (e.g., cloud storage, analytics software) that comply with GDPR and do not share or access client data beyond what is necessary.

• Legal Requirements: If required by law, we may disclose data to government authorities but will notify the client whenever possible.

7. Data Subject Rights

Under GDPR, clients have the following rights regarding their personal data:

• Access: Clients may request access to their data.

• Rectification: Clients may request correction of inaccurate information.

• Erasure: Clients may request data deletion once the project concludes.

• Restriction: Clients may request restrictions on certain data processing activities.

• Objection: Clients may object to data processing if it affects their fundamental rights.

To exercise these rights, please contact us at [Contact Information Below].

8. Data Breach Protocol

In the unlikely event of a data breach, Luminera will promptly notify affected clients and relevant authorities (as required by law) within 72 hours of becoming aware of the breach.

9. Updates to This Policy

Luminera reserves the right to update this Privacy Policy to reflect changes in legislation or service practices. Substantial changes will be communicated to clients, and the updated policy will be posted on our website.

10. Contact Information

For questions regarding this Privacy Policy or to exercise your data rights, please contact us at:

Luminera Analytics Ltd
Email: luminera.analytics@gmail.com